Welcome to etherwing.shop (hereinafter referred to as “this Website”). We place a high priority on the protection of your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while shopping on and browsing this Website. By using this Website, you acknowledge that you have read and agree to the entire content of this Policy.
- Information Collection
When you use this Website, we may collect the following types of information:
Name and contact details (phone number, email address);
Shipping address and billing information;
Payment information (securely processed by third-party payment platforms; we do not directly store complete payment data);
Order history, shipping/logistics information, and after-sales service records;
Device information, IP address, and browsing behavior data.
- Purposes of Information Use
The information we collect is used for the following purposes:
Processing orders, payments, and delivery services;
Providing customer support and after-sales services (including returns and refund processing);
Improving Website functionality and user experience;
Preventing fraudulent activities and ensuring transaction security;
Sending order-related notifications to users (e.g., shipping confirmations, logistics updates).
- Information Sharing and Disclosure
We do not sell or rent your personal information; however, we may share necessary information under the following circumstances:
With payment service providers to complete transactions;
With logistics and delivery partners for order fulfillment;
In compliance with applicable laws and regulations, or in response to lawful requests from government agencies.
- Shipping and Delivery Information
Shipping Origin: United States
Order Processing Time: Processed on the same day (on business days)
Shipping Transit Time: Approximately 2 days
Tracking information will be provided for all orders once they have been shipped. - Return and Refund Policy
Return Period: Return requests may be submitted within 30 days from the date of receipt.
Items must remain in their original packaging and be in a resalable condition.
Refund Processing Time: Refunds will be credited back to the original payment account within 3 days of confirming the return. - Special Note on Clearance Items
Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss. Some items may be sold at prices below cost; inventory is limited and available only while supplies last. Clearance items remain subject to this Website’s standard Return and Refund Policy.
- Data Security
We implement reasonable technical and administrative measures to protect the security of user information; however, as internet transmission cannot be guaranteed to be absolutely secure, users are advised to acknowledge and understand the associated risks. 8. Policy Updates
This website may update its Privacy Policy from time to time; such updates will take effect immediately upon their publication on the website. Your continued use of this website constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: kristina.pappas@etherwing.shop
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