Welcome to etherwing.shop. To safeguard your shopping interests, please carefully read the following refund terms before purchasing TV stands and related home furnishing products. By completing an order, you signify your agreement to the contents of this policy.
- Return Eligibility
Customers may request a return within 30 days of receiving their items.
Returned items must remain in their original packaging, be undamaged, and be in a condition suitable for resale.
Return requests may be declined for items exhibiting man-made damage, improper use, or failure to meet the specified return conditions. - Shipping and Delivery Information
Origin of Shipment: United States
Order Processing Time: Same-day processing (on business days)
Shipping Duration: Approximately 2 days
Tracking information will be provided once the item has shipped, allowing customers to monitor their delivery status. - Return Process
To initiate a return, please follow these steps:
Contact Customer Service to submit a return request (please include your Order Number, Name, and Reason for Return);
Wait for your request to be reviewed and receive a return confirmation;
Ship the item back to the following return address:
Return Address:
ModernHome Returns Center
1250 Industrial Blvd
Chicago, IL 60607
United States
- Refund Details
Once the returned item has been received and verified to meet the return conditions, the refund process will be initiated.
Refund Processing Time: The refund will be credited back to your original payment account within 3 days.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speed of your bank or payment platform. - Shipping Costs
For returns resulting from product quality issues or shipping errors (e.g., receiving the wrong item), the shipping costs will be covered by the merchant.
For returns based on personal reasons (e.g., personal preference, incorrect size, etc.), the shipping costs must be borne by the customer. - Special Note on Clearance Items
Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss.
Selected TV stand products are being sold below cost price; inventory is limited and available only while supplies last. Clearance items remain subject to this website’s standard return and refund policy.
- Contact Information
If you have any questions regarding refunds or after-sales service, please contact us:
Email: kristina.pappas@etherwing.shop
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